Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@caskerscartel.com. Please note that returns will need to be sent to the following address: 14907 Cross County Rd, Mineral, Virginia 23117, United States.

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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@caskerscartel.com

Countries
United States
 
Policy url
https://caskerscartel.com/refund-policy/
 
Returns
Accept returns for both defective and non-defective products
 
Exchanges
Accept exchanges
 
Product condition
New only
 
Window
30 days
 
Method
In store, By mail
 
Return label
Included in the package, Free
 
Restocking fees
No cost
 
Refund processing time
10 days

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A (caskerscartel.com?
If you do not live near an (caskerscartel.com) location, the items you purchase in-store can be returned by mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:
 
Include a copy of the original receipt. Note: If you do not have a receipt, an (caskerscartel.com) gift card will be issued and mailed upon the return.
 
Add a note explaining your request for an exchange (color, size, etc.) or return
 
Include your contact information, including phone and email, just in case the store needs to contact you
 
The product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please refer to 14907 Cross County Rd, Mineral, Virginia 23117, United States.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact information
 
Phone: +18457195885
Email: support@caskerscartel.com
Address: 14907 Cross County Rd, Mineral, Virginia 23117, United States.